Privacy Policy
Effective Date: January 15, 2025
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Our Commitment to Your Privacy
At xynoraviqel, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our budget tracking systems and related services. We understand that managing your finances requires trust, and we're committed to maintaining that trust through transparent data practices.
This privacy policy applies to all interactions you have with xynoraviqel, whether through our website, mobile applications, or when you contact our support team. We've structured this document to be as clear as possible while ensuring we cover all aspects of how your data is handled.
Information We Collect
We collect different types of information depending on how you interact with our services. Here's what we typically gather and why it's necessary for providing you with effective budget tracking tools:
Personal Information You Provide
- Name, email address, and phone number when you create an account
- Financial data you choose to input into our budget tracking system
- Communication preferences and support inquiries
- Payment information when you upgrade to premium features
- Profile information and customization settings
Automatically Collected Data
Our systems automatically collect certain information to improve your experience and ensure our platform functions properly. This includes device information, IP addresses, browser type, and how you navigate through our application.
We also track usage patterns to understand which features are most valuable to our users. This helps us prioritize improvements and identify potential issues before they affect your experience.
How We Use Your Information
Your information serves several important purposes in delivering and improving our budget tracking services:
Core Service Delivery
We use your personal and financial data to provide the budget tracking functionality you rely on. This includes calculations, trend analysis, goal tracking, and generating personalized insights about your spending patterns.
Communication and Support
We may contact you about important account information, service updates, or to respond to support requests. We also send educational content about personal finance management, but you can opt out of these communications at any time.
Service Improvement
Aggregated and anonymized data helps us understand how people use xynoraviqel, allowing us to develop new features and improve existing ones. We never use your specific financial details for marketing purposes.
Data Sharing and Third Parties
We don't sell your personal information to third parties. However, we do work with certain service providers to deliver our budget tracking platform effectively.
Service Providers
We partner with cloud hosting providers, payment processors, and analytics services that help us operate xynoraviqel. These companies are contractually required to protect your data and can only use it for the specific services they provide to us.
Legal Requirements
In rare circumstances, we may need to share information to comply with legal obligations, protect our rights, or respond to valid government requests. We'll notify you of such requests unless prohibited by law.
Business Transfers
If xynoraviqel is acquired or merged with another company, your information may be transferred as part of that transaction. We'll provide notice and ensure your data continues to be protected under this privacy policy.
Your Privacy Rights Under Australian Law
As an Australian business, we comply with the Privacy Act 1988 and the Australian Privacy Principles. You have several important rights regarding your personal information:
Access Your Data
Request a copy of all personal information we hold about you, including how it's been used and who it's been shared with.
Correct Information
Ask us to update or correct any inaccurate personal information in your account or our records.
Delete Your Account
Request deletion of your account and associated data, subject to any legal retention requirements.
Restrict Processing
Limit how we use your information in certain circumstances while maintaining your account.
Data Portability
Receive your data in a structured format that you can transfer to another service provider.
Withdraw Consent
Opt out of non-essential communications and certain data processing activities.
To exercise any of these rights, contact our privacy team using the information provided below. We'll respond to your request within 30 days and may ask you to verify your identity for security purposes.
Data Security Measures
We implement multiple layers of security to protect your financial information and personal data. Security isn't just about technology – it's about creating a culture of privacy protection throughout our organization.
Encryption
All data transmissions use TLS encryption, and sensitive information is encrypted at rest using industry-standard algorithms.
Access Controls
Employee access to your data is strictly limited based on job requirements and monitored through detailed audit logs.
Regular Testing
We conduct security assessments and vulnerability testing to identify and address potential weaknesses.
Incident Response
We maintain a comprehensive plan for detecting, responding to, and recovering from any security incidents.
While we implement strong security measures, we also recommend that you use a unique, strong password for your xynoraviqel account and enable two-factor authentication when available.
Data Retention and Deletion
We keep your information only as long as necessary to provide our services and comply with legal obligations. Here's our approach to data retention:
Retention Periods
- Active account data: Retained while your account remains active
- Financial transaction records: Kept for 7 years as required by Australian financial regulations
- Support communications: Stored for 3 years to improve service quality
- Marketing communications data: Deleted immediately upon unsubscribing
- Inactive accounts: Deleted after 2 years of no activity, with 90 days advance notice
Account Deletion Process
When you delete your account, we begin removing your personal information within 30 days. Some data may be retained longer for legal or security purposes, but it's no longer associated with your identity.
Before deletion, we'll provide you with an opportunity to download your financial data so you can maintain your own records or transfer to another service.
International Data Transfers
xynoraviqel primarily operates within Australia, but some of our service providers are located internationally. When your data is transferred outside Australia, we ensure it receives adequate protection through:
- Contracts requiring equivalent privacy protections
- Certification programs that meet Australian privacy standards
- Regular audits of international partners' security practices
- Data processing agreements that limit use to specific authorized purposes
We carefully evaluate all international partners to ensure your data remains protected to Australian standards regardless of where it's processed.
Cookies and Tracking Technology
We use cookies and similar technologies to enhance your experience with xynoraviqel. These small files help us remember your preferences, keep you logged in, and understand how you use our platform.
Types of Cookies We Use
- Essential cookies: Required for basic platform functionality and security
- Preference cookies: Remember your settings and customization choices
- Analytics cookies: Help us understand usage patterns to improve our service
- Performance cookies: Monitor system performance and identify technical issues
You can control cookie settings through your browser, though disabling essential cookies may limit some platform functionality. We don't use tracking cookies for advertising purposes.
Privacy Policy Changes
We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through email or prominent notices in the application.
Minor updates, such as clarifications or contact information changes, will be posted here with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.
If you disagree with any changes, you can delete your account before the new policy takes effect. Continued use of our services after changes become effective indicates your acceptance of the updated policy.
Privacy Questions and Concerns
If you have questions about this privacy policy or concerns about how we handle your information, we're here to help. Our privacy team is committed to addressing your concerns promptly and thoroughly.
Email: help@xynoraviqel.org
Phone: +61481187079
Mail: Privacy Officer, xynoraviqel
Shed 3/5 Industrial St
Mackay QLD 4740, Australia
For formal complaints about privacy matters, you also have the right to contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by phone at 1300 363 992.