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xynoraviqel

Practical Financial Skills

Budget tracking systems that actually work

Privacy Policy

Effective Date: January 15, 2025

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Our Commitment to Your Privacy

At xynoraviqel, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our budget tracking systems and related services. We understand that managing your finances requires trust, and we're committed to maintaining that trust through transparent data practices.

This privacy policy applies to all interactions you have with xynoraviqel, whether through our website, mobile applications, or when you contact our support team. We've structured this document to be as clear as possible while ensuring we cover all aspects of how your data is handled.

Information We Collect

We collect different types of information depending on how you interact with our services. Here's what we typically gather and why it's necessary for providing you with effective budget tracking tools:

Personal Information You Provide

  • Name, email address, and phone number when you create an account
  • Financial data you choose to input into our budget tracking system
  • Communication preferences and support inquiries
  • Payment information when you upgrade to premium features
  • Profile information and customization settings

Automatically Collected Data

Our systems automatically collect certain information to improve your experience and ensure our platform functions properly. This includes device information, IP addresses, browser type, and how you navigate through our application.

We also track usage patterns to understand which features are most valuable to our users. This helps us prioritize improvements and identify potential issues before they affect your experience.

How We Use Your Information

Your information serves several important purposes in delivering and improving our budget tracking services:

Core Service Delivery

We use your personal and financial data to provide the budget tracking functionality you rely on. This includes calculations, trend analysis, goal tracking, and generating personalized insights about your spending patterns.

Communication and Support

We may contact you about important account information, service updates, or to respond to support requests. We also send educational content about personal finance management, but you can opt out of these communications at any time.

Service Improvement

Aggregated and anonymized data helps us understand how people use xynoraviqel, allowing us to develop new features and improve existing ones. We never use your specific financial details for marketing purposes.

Data Sharing and Third Parties

We don't sell your personal information to third parties. However, we do work with certain service providers to deliver our budget tracking platform effectively.

Service Providers

We partner with cloud hosting providers, payment processors, and analytics services that help us operate xynoraviqel. These companies are contractually required to protect your data and can only use it for the specific services they provide to us.

Legal Requirements

In rare circumstances, we may need to share information to comply with legal obligations, protect our rights, or respond to valid government requests. We'll notify you of such requests unless prohibited by law.

Business Transfers

If xynoraviqel is acquired or merged with another company, your information may be transferred as part of that transaction. We'll provide notice and ensure your data continues to be protected under this privacy policy.

Your Privacy Rights Under Australian Law

As an Australian business, we comply with the Privacy Act 1988 and the Australian Privacy Principles. You have several important rights regarding your personal information:

Access Your Data

Request a copy of all personal information we hold about you, including how it's been used and who it's been shared with.

Correct Information

Ask us to update or correct any inaccurate personal information in your account or our records.

Delete Your Account

Request deletion of your account and associated data, subject to any legal retention requirements.

Restrict Processing

Limit how we use your information in certain circumstances while maintaining your account.

Data Portability

Receive your data in a structured format that you can transfer to another service provider.

Withdraw Consent

Opt out of non-essential communications and certain data processing activities.

To exercise any of these rights, contact our privacy team using the information provided below. We'll respond to your request within 30 days and may ask you to verify your identity for security purposes.

Data Security Measures

We implement multiple layers of security to protect your financial information and personal data. Security isn't just about technology – it's about creating a culture of privacy protection throughout our organization.

Encryption

All data transmissions use TLS encryption, and sensitive information is encrypted at rest using industry-standard algorithms.

Access Controls

Employee access to your data is strictly limited based on job requirements and monitored through detailed audit logs.

Regular Testing

We conduct security assessments and vulnerability testing to identify and address potential weaknesses.

Incident Response

We maintain a comprehensive plan for detecting, responding to, and recovering from any security incidents.

While we implement strong security measures, we also recommend that you use a unique, strong password for your xynoraviqel account and enable two-factor authentication when available.

Data Retention and Deletion

We keep your information only as long as necessary to provide our services and comply with legal obligations. Here's our approach to data retention:

Retention Periods

  • Active account data: Retained while your account remains active
  • Financial transaction records: Kept for 7 years as required by Australian financial regulations
  • Support communications: Stored for 3 years to improve service quality
  • Marketing communications data: Deleted immediately upon unsubscribing
  • Inactive accounts: Deleted after 2 years of no activity, with 90 days advance notice

Account Deletion Process

When you delete your account, we begin removing your personal information within 30 days. Some data may be retained longer for legal or security purposes, but it's no longer associated with your identity.

Before deletion, we'll provide you with an opportunity to download your financial data so you can maintain your own records or transfer to another service.

International Data Transfers

xynoraviqel primarily operates within Australia, but some of our service providers are located internationally. When your data is transferred outside Australia, we ensure it receives adequate protection through:

  • Contracts requiring equivalent privacy protections
  • Certification programs that meet Australian privacy standards
  • Regular audits of international partners' security practices
  • Data processing agreements that limit use to specific authorized purposes

We carefully evaluate all international partners to ensure your data remains protected to Australian standards regardless of where it's processed.

Cookies and Tracking Technology

We use cookies and similar technologies to enhance your experience with xynoraviqel. These small files help us remember your preferences, keep you logged in, and understand how you use our platform.

Types of Cookies We Use

  • Essential cookies: Required for basic platform functionality and security
  • Preference cookies: Remember your settings and customization choices
  • Analytics cookies: Help us understand usage patterns to improve our service
  • Performance cookies: Monitor system performance and identify technical issues

You can control cookie settings through your browser, though disabling essential cookies may limit some platform functionality. We don't use tracking cookies for advertising purposes.

Privacy Policy Changes

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through email or prominent notices in the application.

Minor updates, such as clarifications or contact information changes, will be posted here with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

If you disagree with any changes, you can delete your account before the new policy takes effect. Continued use of our services after changes become effective indicates your acceptance of the updated policy.

Privacy Questions and Concerns

If you have questions about this privacy policy or concerns about how we handle your information, we're here to help. Our privacy team is committed to addressing your concerns promptly and thoroughly.

Email: help@xynoraviqel.org

Phone: +61481187079

Mail: Privacy Officer, xynoraviqel
Shed 3/5 Industrial St
Mackay QLD 4740, Australia

For formal complaints about privacy matters, you also have the right to contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by phone at 1300 363 992.